Support

Need help with the Zibby app or your Zibby website? Email info@zibby.ca and a person at Zibby will answer.

Contact us

• Email: info@zibby.ca
• Message: the contact form on our home page

Tell us the business or website your question is about, and the email address or mobile number you sign in with. If something isn’t working in the app, a screenshot helps.

The Zibby app for iPhone

The Zibby app is for owners of a website Zibby runs. With it you can see your website and its drafts, ask for changes, add photos, and follow each request. The app is free. Zibby’s services are arranged with us directly, not through the app.

Signing in

• With a code: enter the email address or mobile number on your Zibby account, and we’ll send you a six-digit code. It works for ten minutes.
• No code arrived? Check your spam folder, wait a minute and ask for a new one. Only the address or number on your account receives codes. If yours has changed, email us.
• With Apple: sign in with a code first, then link your Apple Account on the app’s Account screen. After that, Sign in with Apple opens the same Zibby account. You can remove the link on the same screen.
• Your business isn’t showing: your account isn’t linked to it yet. Email us and we’ll link it.

Your plan and billing

• What you pay and when it renews: sign in and open Your account. It shows your plan, your next payment and the card or bank account it’s paid with.
• Changing your card, your billing address, or getting an invoice: on Your account, choose Update payment method or Invoices and billing details. They open Stripe’s secure page, which we use for payments, and bring you back.
• A payment didn’t go through: we try again automatically and email you. Updating your card on Your account fixes it sooner.
• Cancelling: choose Cancel my plan on Your account. Your website stays up until the end of the month you’ve paid for, and you can change your mind until then.

Your domain

• Pointing it at your new website: your home page in Zibby has a Your domain card that walks you through it. We email you when it’s done.
• A service asked you to add a DNS record (Google, Microsoft, an email provider): on Your account, choose Ask for a DNS record and paste what they gave you. A person at Zibby adds it, usually within a business day.
• Moving your domain somewhere else: on Your account, choose Email me the transfer code. It’s yours to ask for at any time.

Changing your website

• Words and photos: open your website from your Zibby home page and choose Edit words on the page. It’s free and instant.
• Anything else: describe it in the box on your website’s page, and Zibby’s AI makes it as a draft for you to check before it goes live. Every business gets 1,000 AI credits a month, refilled on the first.
• Prefer a person? Choose Ask a person at Zibby. We reply within one business day.
• A copy of your website: on Your account, choose Download my website for its pages and photos as one file.

Is my website down?

We check every website we run once an hour and email you if yours has been down for an hour. You can see how things stand on our status page.

Deleting your account

You can delete your Zibby account in the app: open Account, choose Delete my Zibby account and confirm. On the web, it’s at the bottom of Your account. It’s deleted straight away: your sign-in details, every app session and any linked Apple Account go, and Apple is asked to revoke its sign-in for Zibby. You’ll be signed out on every phone.

Your business’s website isn’t deleted with your account, and its service carries on: we’ll get in touch with the business about who looks after it. Our privacy policy lists exactly what is deleted and what is kept. If you can’t use the app, email info@zibby.ca from the address on your account and we’ll delete it for you within 30 days.

Privacy and terms

Our privacy policy explains what we collect, including through the app, and what you can ask us to do with it. Our terms cover your website and our services.